Coy99 Privacy Policy – Personal Data Protection for Malaysia Members

Coy99 is an online sports betting and casino platform operating in Malaysia, accessible at coy99.ws. We respect the privacy of every member who uses our platform and are committed to protecting your personal information in a responsible and transparent manner.

This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). It outlines the types of data we collect, the purposes for which it is collected, how we use it, and your rights as a data subject.

This policy applies to all users of the coy99 platform — including registered members, website visitors, and anyone who interacts with coy99's services or communications. If you do not agree with any aspect of this Privacy Policy, please discontinue your use of the coy99 platform.

Coy99 collects various types of personal information to provide our members with a safe, seamless, and responsible service. Below are the main categories of data we collect:

Coy99 collects your personal information through several different methods as you interact with our platform:

• Account Registration: When you register a coy99 account, you directly provide personal information such as your name, email, phone number, and date of birth through our registration form.
• Financial Transactions: Each time you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), coy99's system records the transaction details for security and financial record-keeping purposes.
• Platform Usage: When you browse coy99.ws or use our mobile app, our systems automatically collect technical data such as your IP address, device type, and browsing activity using cookies and similar tracking technologies.
• Support Communications: When you contact coy99's support team via live chat, WhatsApp, or email, the conversation may be recorded for quality control and complaint resolution purposes.
• Identity Verification: As part of the Know Your Customer (KYC) process, coy99 requests verification documents such as a copy of your MyKad or bank statement to confirm member identity and comply with applicable laws.

Coy99 uses collected personal information solely for legitimate and transparent purposes. The following are the primary purposes for which coy99 member data is used:

• Account Management: To create, verify, and manage your coy99 account, including processing logins, two-factor authentication, and account security settings.
• Transaction Processing: To securely process all deposits and withdrawals in MYR through Malaysia's local payment methods supported by coy99.
• Identity Verification & KYC/AML Compliance: To fulfil legal obligations relating to age verification (18+), anti-money laundering, and applicable regulatory compliance requirements.
• Personalise Your Experience: To personalise game recommendations, promotions, and content on the coy99 platform based on your preferences and activity history — for example, suggesting EPL football or Liga Super Malaysia promotions if you frequently bet on those sports.
• Service Communications: To send you important notifications relating to your account, transactions, policy changes, and security updates via email or SMS.
• Responsible Gaming: To monitor betting patterns and identify members who may need responsible gaming support, as well as to enforce limits set by members themselves.
• Fraud Prevention: To detect and prevent fraudulent activity, multi-account usage, bonus abuse, or any suspicious behaviour that could compromise the security of the coy99 platform.
• Marketing (with consent): To send you promotional information, bonus offers, and the latest coy99 updates — only where you have given consent to receive marketing communications.

Coy99 does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, there are limited situations in which coy99 may share your data:

• Payment Service Providers: Transaction data is shared with Malaysian payment service providers — including FPX processors, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow — solely for the purpose of processing your financial transactions.
• Game Software Provider: Required game session information is shared with third-party game software providers that supply slots, Live Casino baccarat, poker, and other games on the coy99 platform to ensure these games function properly.
• Legal Authorities: coy99 may disclose personal data to Malaysian government authorities, law enforcement, or regulatory bodies when required by law or a valid court order.
• Fraud Prevention: In cases of suspected fraud or illegal activity, relevant data may be shared with fraud prevention agencies or related financial institutions to protect the interests of all parties.

All third parties receiving coy99 member data are required to comply with strict data security and confidentiality standards and are not permitted to use the data for any purpose other than what has been specified.

Coy99 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and coy99's servers is protected using the latest Transport Layer Security (TLS) encryption protocol, ensuring that sensitive information such as login credentials and financial data cannot be intercepted.
• Two-Factor Authentication (2FA): coy99 offers two-factor authentication for an added layer of protection on your account. We encourage all members to enable this security feature.
• Internal Access Controls: Access to members' personal data within coy99's systems is restricted to authorised personnel only, on a need-to-know basis.
• Continuous Monitoring: coy99's systems are continuously monitored to detect and respond to any security threats, intrusion attempts, or suspicious activity.
• Secure Data Backup: Member data is backed up regularly to secure, protected locations to ensure service continuity and data recovery in the event of a technical incident.

Coy99 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and deliver more relevant content to you.

• Essential Cookies: These cookies are required for core coy99 platform functions such as login, user sessions, and security. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to gather information on how members use coy99 — such as the most frequently visited pages and time spent on the platform — to help us improve our services.
• Functional Cookies: Allows coy99 to remember your preferences — such as language, display settings, and game preferences — to deliver a more personalised experience.
• Marketing Cookies: Used to deliver more relevant coy99 advertisements and promotions based on your interests and activity. You may opt out of these cookies.

You may manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the coy99 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by coy99:

• Access Rights: You have the right to request a copy of the personal data we hold about you. coy99 will provide this information within a reasonable timeframe.
• Right to Rectification: If the personal data held by coy99 is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your coy99 account profile settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from coy99's systems. However, this request may not be fully fulfilled if there is a legal obligation to retain the data.
• Right to Withdraw Consent: You may withdraw consent for certain data processing activities (such as marketing) at any time by contacting the coy99 support team.
• Right to Lodge a Complaint: If you believe that coy99 has processed your personal data in a manner that violates the PDPA, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of the above rights, please contact coy99 by email at support@coy99.ws, clearly stating your request. coy99 is committed to responding to all valid requests within 14 business days.

Coy99 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law:

• Active Account Data: Personal data belonging to members with active accounts is retained for the duration that the account remains active and in use.
• Data After Account Closure: Once an account is closed, coy99 retains the necessary data for a minimum of 5 years to fulfil legal and regulatory obligations related to AML and financial record-keeping.
• Transaction Records: All financial transaction records in MYR are retained for the period required under applicable Malaysian tax and financial laws.
• Marketing Data: Data collected for marketing purposes is retained until you withdraw your consent or request its deletion.

The coy99 platform may contain links to third-party websites or services for reference purposes. coy99 is not responsible for the privacy practices or content of those external sites.

The coy99 Privacy Policy applies solely to the coy99 platform. We encourage you to read the privacy policy of any third-party website you visit via links from the coy99 platform. Clicking links to external websites is done entirely at your own risk.

The coy99 platform is strictly intended for individuals who are aged 18 years and above only. coy99 does not knowingly collect, store, or process any personal data from individuals under the age of 18.

If you are a parent or guardian and believe that your minor child has registered for or used the coy99 platform, please contact us immediately at support@coy99.ws. coy99 will take prompt action to delete the account and all associated data.

If you have any questions, concerns, or requests regarding the coy99 Privacy Policy or the handling of your personal data, please do not hesitate to contact our privacy team:

• Email: support@coy99.ws — We aim to respond to all privacy enquiries within 14 business days.
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the coy99 platform for immediate enquiries.
• Website: coy99.ws — All the latest information on our privacy policy is available here.

Coy99 is committed to handling every privacy enquiry with the utmost seriousness and professionalism. Your trust is our most valued asset.